At Nelus, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, services, and products.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: This includes your name, email address, shipping and billing address, phone number, and payment information when you make a purchase or create an account with us.
• Usage Data: We may collect information about how you use our website, such as your IP address, browser type, pages visited, and the time and date of your visit.
• Cookies: We use cookies to enhance your browsing experience, personalize content, and analyze site traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including sending confirmation emails, shipping notifications, and handling payments.
• Customer Support: To provide customer service and support, including responding to your inquiries and addressing any issues.
• Marketing: To send you promotional materials, special offers, and newsletters that may be of interest to you, with your consent. You can opt out of these communications at any time.
• Improving Our Services: To analyze and improve our website, products, and services, and to understand how our customers use our platform.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners for the following reasons:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer service. These partners are obligated to protect your information and only use it for the purposes we specify.
• Legal Compliance: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

4. Data Security

We implement a variety of security measures to protect your personal information. These include encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Nelus Customer Service

Email: support@nelus.com

Address: Schaapherderweg 1b, 2988 CK Ridderkerk PO: 8544

By using our website and services, you consent to the terms of this Privacy Policy.

This Privacy Policy is designed to provide clear and transparent information about how Nelus handles your personal data. Please ensure that it complies with local regulations, and consider consulting with a legal professional if needed.